Macro Library From Real Tickets

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0.0 0 uses Aug 14, 2026 Customer Support
Works with: ClaudeChatGPT
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The Prompt
Here are recurring support tickets:

[TICKETS]

Build a macro library:
1. Group them by the underlying problem, not the wording the customer used
2. For each group, write one macro reply with [FILL IN] tokens marked where it must be personalised
3. Name each macro so an agent can find it under pressure
4. Note the one detail an agent must check before sending, so the macro is not sent blind
5. Flag any group where the right fix is a product change rather than a better reply — those are the expensive ones

Tone: [TONE].

Sort the library by volume, most common first.
Variables — replace these:
[TICKETS]· Paste a sample of real tickets [TONE]· Your support voice
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Prompt Details
CategoryCustomer Support
Typetext
Difficultyadvanced
Tokens380
CreatedAug 14, 2026
UpdatedAug 14, 2026
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