Apology That Does Not Sound Corporate

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0.0 0 uses Aug 14, 2026 Customer Support
Works with: ClaudeChatGPTGemini
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The Prompt
Write a reply to an unhappy customer.

WHAT HAPPENED: [ISSUE]
OUR FAULT OR NOT: [FAULT]
WHAT WE CAN ACTUALLY DO: [REMEDY]
CUSTOMER'S TONE: [TONE]

Rules:
- Acknowledge the specific thing that went wrong, in their words, in the first sentence
- If it was our fault, say so plainly. "We apologise for any inconvenience" is not an apology.
- State what we are doing, with a time
- Never say "as per our policy", "we understand your frustration", or "reaching out"
- Do not promise anything not in [REMEDY]
- Match their register: if they are furious, be shorter and plainer, not warmer

Give me the reply, then a one-line note on anything I should check before sending.
Variables — replace these:
[ISSUE]· What went wrong [FAULT]· Ours, theirs, or nobody [REMEDY]· What you can offer [TONE]· How the customer wrote
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Prompt Details
CategoryCustomer Support
Typetext
Difficultyintermediate
Tokens260
CreatedAug 14, 2026
UpdatedAug 14, 2026
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