Turn this support answer into a help centre article. THE QUESTION: [QUESTION] THE ANSWER WE GAVE: [ANSWER] PRODUCT: [PRODUCT] Structure: - A title phrased the way a customer would search for it, not the way we name the feature - One sentence saying what this article helps you do - Numbered steps, one action per step, with what they should see after each - A screenshot placeholder marked [SCREENSHOT: what it shows] where one is genuinely needed - "If this did not work" — the two most likely reasons, and what to do - Links to the two adjacent articles someone would need next Write for someone mildly frustrated who wants to be done. No welcome paragraph.
Owns the problem, says what changed, and skips the phrases that make people angrier.
Turns a ticket export into reusable replies with the variables marked.
The handoff note that stops the customer having to explain it a third time.